Terms and Conditions
Last Updated: 14th February 2026
Please read these terms carefully before engaging our services. By working with Tasflex, you agree to be bound by these terms.
Table of Contents
1. Introduction & Acceptance
Welcome to Tasflex (“we,” “our,” “us”). These Terms and Conditions govern your use of our services and website tasflex.co.ke.
By accessing our website, purchasing our services (including Web Design packages, Digital Marketing retainers, or Creative Services), or communicating with us, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree with any part of these terms, please do not use our services.
2. Definitions
For the purpose of these Terms:
| Term | Definition |
|---|---|
| “Tasflex,” “we,” “our,” “us” | Tasflex, a full-service digital agency based in Nairobi, Kenya |
| “Client,” “you,” “your” | The individual or business entity engaging our services |
| “Services” | All digital solutions offered by Tasflex, including Web Design, Digital Marketing, Creative Services, and related offerings |
| “Website” | The client’s website developed by Tasflex |
| “Content” | All text, images, videos, logos, and other materials provided by the client or created by Tasflex |
| “Package” | Our predefined service offerings (Bronze, Silver, Gold, etc.) |
| “Project” | The specific scope of work agreed upon between Tasflex and the client |
| “Commencement Date” | The date when the client makes the initial deposit payment |
| “Delivery Date” | The date when the completed project is handed over to the client |
3. Our Services
Tasflex provides the following digital services:
3.1 Web Design & Development
- Custom website design and development
- E-commerce solutions
- Website redesign and optimization
- Content management system (CMS) integration
3.2 Digital Marketing
- Social media management
- Search engine optimization (SEO)
- Content marketing
- Email marketing and automation
- Chatbot development
- Paid advertising management
3.3 Creative Services
- Logo and brand identity design
- Graphic design for print and digital
- Content writing and copywriting
- Video and multimedia production
3.4 Consultation & Strategy
- Digital strategy consulting
- IT consultation
- Business automation solutions
4. Pricing & Payment Terms
4.1 Pricing Structure
Our pricing is transparent and value-driven:
| Service Category | Pricing Model | Examples |
|---|---|---|
| Web Design Packages | One-time project fee | Bronze (KES 24,999), Silver (KES 34,999), Gold (KES 69,999) |
| Digital Marketing | Monthly retainer | Starter (KES 12,999/mo), Growth (KES 22,999/mo), Premium (KES 34,999/mo) |
| Creative Services | Per-project or per-item | Logo (KES 5,000-15,000), Blog posts (KES 1,500-3,500) |
| Maintenance | Monthly or annual | Starting at KES 3,999/month |
4.2 Payment Terms
- Deposit: 50% non-refundable deposit required to commence any project
- Balance: 50% due upon completion and before final delivery/live launch
- Payment Methods: MPESA, bank transfer, or credit card
- Invoicing: Invoices are sent via email and are due within 7 days
4.3 Late Payments
If payment is not received by the due date:
- A late fee of 5% per month may be applied to overdue balances
- Work on the project may be suspended until payment is received
- Completed work will not be released until full payment is made
4.4 Refund Policy
Due to the custom nature of our services:
- Deposits are non-refundable once work has commenced
- No refunds for completed work that meets the project specifications
- For monthly retainers, no refunds for partial months
- Exceptions may be made at our sole discretion in extraordinary circumstances
5. Web Design & Development Packages
5.1 Package Inclusions
| Feature | Bronze (KES 24,999) | Silver (KES 34,999) | Gold (KES 69,999) |
|---|---|---|---|
| Pages | 5 pages | 10 pages | Unlimited pages |
| Responsive Design | ✓ | ✓ | ✓ |
| SEO Optimization | Basic | Advanced | Premium |
| Revisions | 2 rounds | 4 rounds | Unlimited |
| Maintenance | 1 month | 2 months | 3 months |
| Domain & Hosting | Free 1 Year | Free 1 Year | Free 1 Year |
| E-commerce | – | Basic | Advanced |
| Analytics | Basic | Advanced | Complete Suite |
| Priority Support | – | – | ✓ |
5.2 Additional Development
Any features or functionality not specified in the package will be treated as extras and quoted separately.
5.3 Browser Compatibility
We ensure your website works properly on current versions of major browsers (Chrome, Firefox, Safari, Edge). Legacy browser support may incur additional costs.
6. Digital Marketing Services
6.1 Social Media Management Packages
| Feature | Starter (KES 12,999/mo) | Growth (KES 22,999/mo) | Premium (KES 34,999/mo) |
|---|---|---|---|
| Platforms | 2 (FB, IG) | 3 (FB, IG, Twitter) | 4+ (FB, IG, Twitter, LinkedIn) |
| Posts per month | 10 per platform | 15 per platform | 20+ per platform |
| Graphic Design | Basic | Custom graphics & videos | Full content creation |
| Content Calendar | ✓ | ✓ | ✓ |
| Community Engagement | ✓ | Weekly | Daily |
| Ads Management | – | ✓ (budget separate) | ✓ (budget separate) |
| Analytics Reporting | Monthly | Detailed | Comprehensive |
| Strategy Calls | – | – | Monthly |
6.2 SEO Services
- Monthly retainers start at KES 15,000/month
- Scope includes on-page optimization, keyword research, content strategy, and reporting
- Results typically take 3-6 months to materialize
6.3 Ad Management
- Ad spend (budget) is separate from management fees
- We require a minimum ad budget of KES 10,000/month for effective campaigns
- Performance is not guaranteed as ad platforms are subject to algorithm changes
6.4 Marketing Service Commitments
For monthly retainers:
- Services commence after first payment
- Minimum 3-month commitment required for all marketing retainers
- 30-day written notice required for cancellation
- Reports provided monthly
7. Creative Services
7.1 Graphic Design Services
| Service | Price Range | Turnaround | Revisions |
|---|---|---|---|
| Logo Design | KES 5,000 – 15,000 | 5-7 days | Unlimited |
| Brand Identity Package | KES 20,000 – 50,000 | 10-14 days | 3 rounds |
| Social Media Graphics | KES 500 – 1,500/graphic | 2-3 days | 2 rounds |
| Marketing Materials | KES 3,000 – 10,000/item | 5-7 days | 2 rounds |
| Infographics | KES 3,500 – 8,000 | 5-7 days | 2 rounds |
| Presentation Design | KES 2,500 – 6,000/deck | 3-5 days | 2 rounds |
7.2 Content Writing
| Service | Price Range | Turnaround | Revisions |
|---|---|---|---|
| Blog Posts (500-1500 words) | KES 1,500 – 3,500 | 3-5 days | 2 rounds |
| Website Copy (per page) | KES 8,000 – 25,000 | 5-10 days | 2 rounds |
| SEO Articles | KES 2,500 – 4,000 | 3-5 days | 2 rounds |
7.3 Creative Service Terms
- Work commences after 50% deposit
- Final files delivered upon full payment
- Source files provided at additional cost unless specified
- Stock images/videos are billed separately
8. Client Responsibilities
To ensure project success, the client agrees to:
8.1 Content Provision
- Provide all necessary content (text, images, logos, brand guidelines) within agreed timelines
- Delays in content delivery will extend project timelines accordingly
- We can create content for you (see Creative Services section)
8.2 Timely Feedback
- Review and provide feedback within agreed timeframes (typically 2-3 business days)
- Failure to respond within 7 days may result in project being placed on hold
8.3 Access & Cooperation
- Provide necessary access to existing systems, hosting, domains, or social media accounts
- Appoint a primary contact for decision-making and approvals
- Participate in scheduled meetings and calls
8.4 Compliance
- Ensure all content provided does not infringe on third-party rights
- Comply with all applicable laws and regulations in your industry
- Obtain necessary permissions for any third-party materials used
9. Project Timeline & Delivery
9.1 Estimated Timelines
| Package | Estimated Timeline |
|---|---|
| Bronze Package | 2-3 weeks |
| Silver Package | 3-5 weeks |
| Gold Package | 4-6 weeks |
| Custom Projects | Varies based on complexity |
9.2 Timeline Factors
Timelines depend on:
- Complexity of the project
- Client responsiveness and feedback speed
- Timely provision of content and materials
- Availability of third-party integrations
9.3 Delays
We are not liable for delays caused by:
- Client’s failure to provide content or feedback
- Third-party service providers
- Force majeure events
- Unforeseen technical challenges
10. Revisions & Change Requests
10.1 Revision Policy
| Package | Revisions Included | After Revision Limit |
|---|---|---|
| Bronze | 2 rounds | Hourly rate applies (KES 2,500/hour) |
| Silver | 4 rounds | Hourly rate applies (KES 2,500/hour) |
| Gold | Unlimited during project | Hourly rate applies after project completion |
| Marketing Retainers | Ongoing within scope | New scope quoted separately |
10.2 Scope Changes
Any changes outside the original project scope will be treated as:
- Additional work quoted separately
- May extend project timeline
- Requires written approval before implementation
Examples of scope changes:
- Adding new pages beyond package limit
- Adding e-commerce functionality to a non-e-commerce package
- Significant design direction changes after approval
11. Intellectual Property Rights
11.1 Ownership Upon Full Payment
Upon receipt of full payment, the client owns:
- The final website design and code (custom-developed elements)
- Final graphic designs and creative assets created specifically for the project
- Copyright to the final deliverables
11.2 What We Retain
Tasflex retains the right to:
- Display the completed work in our portfolio and promotional materials
- Use underlying frameworks, libraries, and code snippets in future projects
- Retain ownership of pre-existing materials and tools
11.3 During Development
Until full payment is received:
- Tasflex retains all rights to the work in progress
- The website may display “Powered by Tasflex” or similar credits
- Source files are not released
11.4 Credit & Attribution
We reserve the right to include a discreet credit link in the website footer (e.g., “Website by Tasflex”). Removal of this credit may incur a fee (KES 5,000) if requested.
12. Third-Party Materials
12.1 Stock Assets
If your project includes:
- Stock photos, videos, or illustrations
- Premium fonts or icons
- Third-party plugins or themes
These are licensed, not owned. Licenses may be:
- Transferred to you (at additional cost)
- Retained by us (with ongoing use rights for you)
We will advise you on licensing requirements before purchase.
12.2 Third-Party Services
Your project may integrate with:
- Payment gateways (MPESA, etc.)
- Email marketing platforms
- Analytics tools
- Social media platforms
These services have their own terms, which you must accept separately.
13. Website Content & Copyright
13.1 Client-Provided Content
You warrant that:
- You own or have licensed all content you provide
- Content does not infringe on third-party rights
- You have permission to use any images of people or brands
13.2 Copyright Infringement
We are not liable for:
- Copyright claims arising from content you provide
- Third-party claims against your website content
- Your use of the website in violation of laws
You agree to indemnify us against any claims related to your content.
14. Hosting & Domain
14.1 Free Domain & Hosting
Our web design packages include:
- Free 1 Year Domain Registration (Bronze, Silver, Gold)
- Free 1 Year Hosting (Bronze, Silver, Gold)
Terms:
- Domain is registered in your name/your company’s name
- You are responsible for renewal fees after the first year
- Hosting renewal is billed annually (approximately KES 8,000-15,000/year depending on package)
14.2 Hosting Responsibilities
We provide hosting as a service. We guarantee:
- 99.9% uptime (excluding scheduled maintenance)
- Regular backups
- Security monitoring
We are not liable for:
- Downtime caused by third-party providers
- Data loss due to circumstances beyond our control
- Hack attempts (though we implement security measures)
14.3 Domain Management
We can manage domain renewals on your behalf, but:
- You are ultimately responsible for ensuring domain renewal
- We are not liable for domain expiration if you don’t respond to renewal notices
- Domain transfer requests require 7 days notice
15. Maintenance & Support
15.1 Included Maintenance
Each package includes:
- Bronze: 1 month maintenance
- Silver: 2 months maintenance
- Gold: 3 months maintenance
Maintenance includes:
- Security updates
- Bug fixes
- Minor content updates (up to 2 hours/month)
- Uptime monitoring
15.2 Ongoing Maintenance Plans
After the included period, we offer:
| Plan | Price | Includes |
|---|---|---|
| Basic Monthly | KES 3,999/month | Security updates, backups, 2 hours content updates |
| Standard Monthly | KES 7,999/month | Everything in Basic + priority support, 5 hours updates |
| Annual Plan | KES 40,000/year | 2 months free vs monthly, same as Standard |
15.3 What Maintenance Does NOT Include
- New feature development
- Major design changes
- Content creation (copywriting, images)
- SEO campaigns
- Third-party plugin purchases
16. Confidentiality
We respect your business confidentiality:
- We will not disclose your project details, strategies, or proprietary information to third parties
- We may discuss your project publicly (without revealing confidential information) for portfolio purposes
- We may share anonymized data for case studies
We expect the same respect for our proprietary methods and tools.
17. Limitation of Liability
To the maximum extent permitted by Kenyan law:
17.1 No Liability for Business Loss
We are not liable for:
- Loss of revenue or profits
- Business interruption
- Loss of data (though we maintain backups)
- Indirect or consequential damages
17.2 Liability Cap
Our total liability to you shall not exceed:
- The total amount paid by you for the specific project, or
- KES 100,000, whichever is lower
17.3 Third-Party Services
We are not liable for issues caused by:
- Third-party platforms (WordPress, Shopify, etc.)
- Payment gateway failures
- Internet infrastructure issues
- Hosting provider outages
18. Indemnification
You agree to indemnify and hold Tasflex harmless from any claims, damages, or expenses arising from:
- Content you provide that infringes third-party rights
- Your breach of these Terms
- Your use of the website in violation of laws
- Claims related to your products or services sold through the website
19. Termination
19.1 Termination by Client
You may terminate a project by:
- Providing written notice
- Paying for work completed up to termination date
- Deposit is non-refundable
19.2 Termination by Tasflex
We may terminate a project if:
- Payment is not received within 30 days of due date
- Client fails to provide content/feedback for 30+ days
- Client engages in abusive or unprofessional conduct
- Client requests work that violates laws or ethical standards
19.3 Effect of Termination
Upon termination:
- You pay for work completed to date
- We deliver completed work upon full payment
- Unpaid invoices become immediately due
20. Force Majeure
We are not liable for delays or failures caused by circumstances beyond our reasonable control, including:
- Internet outages or technical failures
- Power outages
- Natural disasters
- Government actions
- Pandemics or public health emergencies
- Civil unrest or strikes
We will notify you of such events and resume work as soon as reasonably possible.
21. Dispute Resolution
21.1 Informal Resolution
If a dispute arises:
- Contact us immediately to discuss the issue
- We commit to responding within 5 business days
- Most disputes can be resolved through communication
21.2 Mediation
If informal resolution fails:
- Both parties agree to attempt mediation before legal action
- Mediation to be conducted in Nairobi, Kenya
- Costs shared equally between parties
21.3 Governing Law & Jurisdiction
These Terms are governed by the laws of the Republic of Kenya. Any legal actions shall be brought exclusively in the courts of Nairobi, Kenya.
22. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the Kenyan courts.
23. Contact Information
If you have questions about these Terms:
Tasflex
Email: info@tasflex.co.ke
Phone: +254 743 496 602
Website: www.tasflex.co.ke
Physical Address:
Tasflex
Nairobi, Kenya
For general inquiries: info@tasflex.co.ke
For billing questions: accounts@tasflex.co.ke